Flagship
Support Portal Analytics Assessment
A structured review of how your support portal captures, presents, and uses application analytics for agents and requesters.
Fixed project fee from ₩4,800,000
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Work you can commission
Each offer is a human-delivered review or briefing grounded in support portal and service desk application analytics—not a software licence.
Service Desk Metric Review
A focused critique of service desk KPIs—response, resolve, reopen, and backlog—so leadership trusts the numbers agents already live with.
From ₩2,400,000 per review cycle
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Ticket Pattern Clinic
A half-day working session that maps recurring ticket themes against portal self-service coverage and agent handling paths.
₩1,350,000 per clinic
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Monthly Analytics Briefing
A recurring briefing that interprets support portal and service desk application analytics for leadership without rebuilding your reports each month.
₩1,800,000 per month (three-month minimum)
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