Support Portal Analytics Assessment
A structured review of how your support portal captures, presents, and uses application analytics for agents and requesters.
Fixed project fee from ₩4,800,000
Rates
What engagements typically cost
Fees reflect preparation load, number of portal instances, and whether sessions are remote or on-site near Yangpyeong. Exact quotes follow a short scope call.
Service Desk Metric Review
A focused critique of service desk KPIs—response, resolve, reopen, and backlog—so leadership trusts the numbers agents already live with.
From ₩2,400,000 per review cycle
Ticket Pattern Clinic
A half-day working session that maps recurring ticket themes against portal self-service coverage and agent handling paths.
₩1,350,000 per clinic
Monthly Analytics Briefing
A recurring briefing that interprets support portal and service desk application analytics for leadership without rebuilding your reports each month.
₩1,800,000 per month (three-month minimum)
What changes the estimate
- More than one portal brand or region
- Missing metric dictionary requiring reconstruction
- On-site sessions outside the Yangpyeong / greater Gyeonggi area
- Extracts that need heavy cleaning before review
- Additional language versions of the final report
- Paused retainers during major portal migrations
Payment notes
Project fees are invoiced 50% on kickoff and 50% on delivery of the final document. Monthly briefings invoice at the start of each month. Deposits and cancellations are described on our refund page.